At Alpuns, we strive to offer you the best shipping options, ensuring that we provide the highest level of responsiveness to you at all times. Below is a detailed overview of our shipping policies and procedures.
Shipping Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, there may be delays, but we will notify you if there is any significant impact on the delivery of your order.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery timeframes and rates vary depending on your location and the shipping option chosen at checkout.
Standard Shipping: 5-10 business days
Expedited Shipping: 2-5 business days
Free Shipping: 6-10 business days
Delivery delays can occasionally occur due to unforeseen circumstances (e.g., weather conditions or carrier delays).
Shipping Destinations
Currently, we ship to addresses within Canada and the United States. If you’re located outside these regions and would like to place an order, please contact us at team@alpuns.com for more information on international shipping options.
Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number. Please allow 24-48 hours for the tracking information to update.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has been shipped, which will contain your tracking number(s). The tracking number will be active within 24 hours.
Shipping Carrier
We work with reputable shipping carriers such as Canada Post, UPS, FedEx, and DHL, ensuring that your package reaches you safely and promptly.
Customs, Duties, and Taxes
Alpuns is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Packages
If you have not received your package within the estimated delivery timeframe or if your package arrives damaged, please contact us immediately at team@alpuns.com. We will work with you to resolve the issue.
Damaged Orders: If your order arrives damaged, please email us the photos of the damaged items and packaging, and we will assist you with a replacement or refund.
Lost or Stolen Orders: We are not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. If your package is missing, please contact the carrier directly with your tracking information.
Returns & Exchanges
Please refer to our Return & Refund Policy for detailed information on how to return or exchange items.
Contact Information
For any questions or concerns about your shipping, please contact us at team@alpuns.com. We are here to help!
