This Privacy Policy outlines how Alpuns (“we,” “us,” “our”) collects, uses, and discloses your personal information when you visit, use our services, or make purchases from Alpuns.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). “You” and “your” refer to anyone who uses our Services, whether you’re a customer, website visitor, or another individual whose information we handle under this Privacy Policy.
By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.
Updates to This Privacy Policy
We may modify this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updated versions will be posted on the Site, along with the “Last updated” date. We will comply with applicable law in notifying you of changes.
How We Collect and Use Your Information
We collect personal information about you to provide and improve the Services. Over the past 12 months, we have collected the following types of personal information from various sources, depending on your interaction with us:
Directly from You: This includes basic contact details (name, address, email, phone number), order details, account information, shopping preferences, and customer support data.
Through Cookies and Tracking Technologies: We automatically collect data related to how you use the Site, including device and browser information, network connection details, IP address, and interaction with the Services.
From Third Parties: Information may also be gathered from partners like Shopify, payment processors, and advertising services.
This data helps us communicate with you, fulfill your orders, comply with legal obligations, and maintain the security of our Services.
Personal Information We Collect
The personal information we collect depends on how you interact with our Site and Services. Categories of personal information include:
Contact Information: Name, email, address, phone number
Order Information: Shipping, billing details, payment confirmation
Usage Data: Information about how you use our Site, including pages viewed, items added to your cart, etc.
You may elect not to provide certain information, but this could limit your ability to use specific features of the Services.
How We Use Your Information
We use your personal information for various purposes:
To Provide Services: Process payments, fulfill orders, arrange shipping, handle returns, and manage your account.
For Marketing: Send promotions and advertisements by email or display ads based on your preferences.
For Security and Fraud Prevention: Detect and prevent malicious activity and protect your account.
For Customer Communication: Provide support and improve your experience with our Services.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about how you interact with our Site. Cookies help us optimize the Site, remember your preferences, run analytics, and display relevant ads. You can manage your cookie preferences through your browser, but note that blocking cookies may affect your experience on our Site.
For more details on how WordPress uses cookies, please visit WordPress Cookie Policy.
How We Share Personal Information
We may share your personal information with third parties in certain circumstances, including:
Service Providers: Companies that assist with IT, payment processing, shipping, and customer support.
Business Partners: Partners like WordPress, Shopify, for marketing and other business purposes.
Legal Obligations: To comply with applicable laws, regulations, or legal requests.
Corporate Transactions: In connection with business transfers like mergers or acquisitions.
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
If you post product reviews or other content on the Site, this information becomes public. We cannot control who views or uses publicly available content. Always exercise caution when sharing personal information online.
Third-Party Websites and Links
Our Site may link to third-party websites that we do not control. We are not responsible for the privacy practices of other sites. Please review the privacy policies of these third-party platforms before providing personal information.
Children’s Privacy
Our Services are not directed at children, and we do not knowingly collect information from individuals under 16. If you believe your child has provided us with personal information, please contact us to have it deleted.
Security and Data Retention
While we strive to protect your information, no system is completely secure. We encourage you to use secure communication methods and safeguard your account credentials. We retain your personal information as long as necessary to provide the Services or comply with legal obligations.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access/Know: Request details about the personal information we hold.
Delete: Request the deletion of your personal information.
Correct: Request correction of inaccurate data.
Portability: Request a copy of your personal information.
Opt-Out of Sale/Sharing: Direct us not to sell or share your personal information.
Limit Use of Sensitive Information: Request limits on how we use sensitive information.
Withdraw Consent: Withdraw your consent where applicable.
To exercise any of these rights, please contact us using the information provided below.
International Users
If you are located outside of the United States, please note that your information may be transferred to and processed in other countries, including the United States, under recognized transfer mechanisms.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at team@alpuns.com
